Mail server errors
Task – Sending reported error (0x80042109) :
Outlook cannot connect to your outgoing (SMTP) e-mail server.
Check your outgoing server name, the port number and SSL setting, and the
authentication setting. Open the Account Settings dialog,
double click on the affected email account. Is the server name correct? Click
the More
Settings button. Check
the authentication settings on the Outgoing server tab, and the port number and
SSL settings on the Advanced tab.
Error 0x800CCC0F when sending or receiving
email.
Usually caused by Antivirus software scanning
email, but antispam scanners may cause Outlook to return this error as well.
Disable the email scanning or increase the timeout setting. Also, make sure
your firewall is allowing the scanner software to connect to the Internet.
Error 0x800CCC7D when sending email
This error code means you have SSL enabled and
your mail server doesn’t support SSL. Disable SSL in Tools, Email Accounts,
double click on the account, More Settings, Advanced tab. The error message may
say that it’s a Secure Sockets Layer error.
Error 0x800CCC78 when sending
Verify the address you have entered in the
From field is correct. Make sure there are no leading or ending spaces or other
simple to overlook typos in your address. Verify sending authentication is
correct in the Outgoing server tab of the More Settings dialog.
Error 0x80040119 when sending
Error 0x80042108 when receiving
messages.
There are a couple of causes for this error.
You may have SSL enabled and don’t need it or you are running Norton Personal
Firewall 2002 or Norton Internet Security software.
#5.5.0 smtp;553 sorry,
that domain isn’t in my list of allowed rcpthosts (#5.7.1)
This means the server you are
trying to send to is blocking mail sent from your server. You’ll need to
contact the recipient’s administrator or send your message using a different
mail server.
553 5.7.1 Sender address
rejected: not owned by user
This means you are not using
the correct outgoing (SMTP) server authentication settings.
In Outlook 2007, go to Tools, Accounts Settings.
In Outlook 2010 and 2013, go to File, Account Settings.
Double click on the email account then click MoreSettings. Select Outgoing
Server tab.
Select Log on using and enter the username and password that
can send using this SMTP server. Enable SPA only if your server supports it.
1. Outlook
Send Error: “The operation failed. An object could not be found” or “Object not
found”
Description: the “object
not found” error message is triggered when you are trying to send an email from
Outlook. The regular reasons are:
· Your Outlook profile is corrupt
Solution: go to the Windows Control Panel -> Mail -> Mail Setup ->
Show Profiles -> Add. Create a new Outlook profile, add your email
account(s) to it, open Outlook with your new profile and try sending the
message again.
· Your automatic SMTP settings
are not picked up correctly
Solution: manually configure your outgoing SMTP server settings in Outlook. The
easiest way to do it is by removing your email account (from the Outlook file
menu -> Account Settings) and adding it again (this time make sure you do
not use the option to auto-detect mail server settings). If you are unsure
about the SMTP values, please contact your email provider.
· While using Outlook in Workgroup
or Corporate modes, one of your Outlook PST data files was moved or erased
Solution: create a new Outlook profile and re-add your data files to it. For
step by step instructions, please see
2.
Sending / Receiving reported error: “Outlook data file cannot be accessed
(error 8004010F)”
Description: the error message
is triggered when you are sending or receiving emails. The regular reasons are:
· Emails are being saved to the
wrong location
Solution: If you are using multiple email account or data files, it is possible
that Outlook tries to save emails to a wrong location. To solve it, please
remove your Outlook data files from your Account Settings -> Data files list
and add them back again. Alternatively, you can also try by changing the folder
where emails are being delivered (select the desired account from File ->
Account Settings and click on “Change Folder”).
· Your Outlook profile is
configured incorrectly
Solution: create a new Outlook profile and add your existing data files to it
by following these steps: http://support.microsoft.com/kb/292022
· Outlook does not have enough
permissions to write to the data files
Solution: this situation usually happens if you upgraded to Windows 7/8 while
keeping your Outlook installation in place. To solve it, you have to take
ownership on the data files by following these steps:http://technet.microsoft.com/en-us/library/cc753659.aspx
3.
Sending reported error (0x800CCC80): “None of the authentication methods
supported by this client are supported by your server”
Description: the error
message is triggered when you are trying to send an email from Outlook. The
regular reason is:
· Your outgoing mail server
settings are wrong
Solution: edit your account settings and mark the option “Log on to incoming
server before sending mail”. To reach this option, go to your Outlook File menu
-> Account Settings -> double click on your email account -> More
Settings -> Outlook Server -> mark the option “My outgoing server (SMTP)
requires authentication”, then mark the option “Log on to incoming server
before sending mail”. You can also try to use the “Repair” option available on
your Account Settings window.
4.
Outlook error code 8: “Outlook is unable to connect to the proxy server”
Description: the error
message is triggered when you are trying to send or receive emails from
Outlook, through a proxy server. The regular reasons are:
· Your Windows root certificates
are outdated
Solution: open Windows Update and look for updates to the Root Certificates
list. Mark these updates and install them.
· You are using a self-signed
certificate
Solution: by default, a self-signed certificate is added to the Intermediate
Certification Authorities. You have remove it from there, then import it to the
Trusted Authorities list.
5.
Task reported error 0x8004210A – “the operation timed out while waiting for a
response from the receiving server”
Description: the error
message is triggered when you are trying to send or receive emails from
Outlook. The regular reasons are:
· Your connection to the mail
server is too slow
Solution: try freeing up your Internet connection by closing downloads or other
in-progress online activities. If the problem persists, try to increase your
mail server time out periods: go to the Outlook File menu -> Account
Settings -> double click on your email account -> More Settings ->
Advanced -> increase your server timeouts period.
· You are sending or receiving
large series of emails or a really large email attachment
Solution: if you are sending or receiving a large email attachment, your email
account remains locked while the operation is performed. If this operation
takes more than your automatic Send & Receive periods, the next Send &
Receive job will start while the previous one was not completed it. In this
case, the mail server will time out or it will respond with error 0x8004210E:
“Your mailbox is already locked”. To solve it, simply wait for the large email
to be sent or received. Alternatively, if your email account offers web access,
connect to your mailbox from your Internet browser and delete those incoming
messages that are not important. This way, you will ease your Outlook Receive
task.
· Your incoming / outgoing emails
are being scanned by an anti-virus
Solution: On some occasions, an email anti-virus may interrupt or delay your
Outlook Send & Receive process, causing Outlook to wait too much for the
emails to arrive or to be sent. Disable your anti-virus for this operation. If
the problem persists, contact your anti-virus provider.
· The Outlook Send & Receive
job is being blocked by a firewall
Solution: A firewall may prevent Outlook from reaching your mail server, so
please disable your firewall (or add Outlook to its allowed/white list).
